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Terms and Conditions

1. About These Terms

1.1 Introduction

1.2 Definitions

2. Ordering and Acceptance

3. Payment

4. Pricing and Availability

5. Dispatch and Delivery

5.1 Dispatch Delays

5.2 Standard Delivery

5.3 Expedited Services

5.4 Large and Bulky Items

5.5 Arranged Delivery Items

5.5.1 Home Delivery

5.5.2 Palletised Delivery

5.6 Other Terms

6. Delivery Problems and Defective Items

6.1 Damaged, Incomplete or Incorrect Items and Loss In Transit

6.2 Defective Items

6.3 Covered Costs

  • You agree to minimise all costs. We will only cover the cheapest available shipping option, including appropriate insurance
  • We will not cover packaging costs, additional services such as tracking or express delivery or any other charges incurred by you which could have been avoided
  • Goods remain at your risk until delivery to us
  • We will not cover the costs of shipping any item originally collected from us, or items you have chosen to export outside of the UK
  • If you send us an item that on inspection is found not to be defective, we will not cover any shipping costs

6.4 Collections of Items From You

  • We will arrange with you a suitable date and address to collect from
  • You will pack the item and make it available for collection
  • We will use an insured service to collect the item, which covers damage or loss in transit however you will be liable for the cost of repairing or replacing any item where it has not been adequately packaged
  • We will attempt to collect the item from you on an agreed date. If you are not in, or the item is not ready for collection, you will cover the costs of any additional collection attempts

6.5 Insurance Claims

6.6 Alternative Items as Replacements

6.7 Rejection

7. Unwanted Items

7.1 30 Day Returns

7.2 Information Regarding Your Statutory Right to Cancel

7.3 Effects of Cancellation

  1. 14 days after the day we receive back from you any goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

7.4 Additional Terms

  • You have received a discount off the total price of your order e.g. a bundle discount.
  • You have paid for your order via our finance partner.
  • You are cancelling the contract using your statutory rights.

8. Customs and Exporting Goods

9. Accuracy of Information

10. Sale of Non-New Items

  • Items may be ex-display, unwanted returns, refurbished, repaired, damaged, second hand, ex-loan or ex-show
  • If listed for sale for delivery, we will describe the condition of the item
  • If you collect the item from us, you must satisfy yourself as to its condition
  • We cannot guarantee items are complete, or that original packaging is available. Included items such as manuals and accessories may be missing
  • Items may not be covered by the manufacturer's warranty, where they are, only a portion of the original cover may remain

11. Limitation of Liability

12. Applicable Law and Jurisdiction