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Delivery Information

Delivery Within the UK

Free Next Working Day Services - Delivered by DPD

Free next working day delivery when you spend over £50. We use the award winning DPD as our courier of choice, with a one hour delivery window available to your mobile/email address. Services available Monday to Friday (excluding public holidays) to most mainland UK addresses for in stock items ordered before our cut-off. Terms apply.

Next working day delivery is not available on all items. Please see the product page or basket to find out if your order qualifies.

Standard Services

Smaller standard orders will be delivered by Royal Mail 24 (usually next day), larger items are usually delivered by DPD.

Dispatch Times - Same Day Service

We aim to dispatch all orders placed before 3pm Monday to Friday on the same day and other orders on the following day. Dispatch times are guaranteed to customers who choose an expedited delivery service, subject to stock and published cut-off times. Orders placed on public holidays or weekends will be dispatched from the next available working day. During peak times non-expedited orders may take a little longer to process. Remote destinations may require additional time for delivery. Occasionally security checks by card issuers or our finance company may delay dispatch.

If a standard delivery option is chosen large or valuable items will be sent via a courier service and will require a signature on arrival. Smaller items will be sent via Royal Mail 1st class post and will usually arrive the day after dispatch, though this may vary. Please allow up to a maximum of seven days for delivery of any small item sent via Royal Mail.

Pre-orders and Back-orders

For items not currently in stock you may pre-order or back-order from us. Well keep you informed throughout with estimated delivery times.

Mixed Orders

If you place an order that contains a mixture of pre/back-order, direct delivery and in stock items we will usually dispatch items as they become available, if you prefer to receive all your items at once, please let us know. 

Remote Postcodes

This section covers the Scottish Highlands, Islands and Northern Ireland. See basket for Highland postcodes areas.

Northern Ireland: Delivery service available to private addresses (not businesses) until further notice. 

We can deliver standard sized items to all postcodes. Additional charges may apply.

We don't currently dispatch to the Channel Islands. 

Delivery to Alternate Addresses

We take the security of your orders and payment details seriously. As part of our policy of actively tackling fraudulent transactions, a few limitations exist for deliveries to alternate addresses.

For card payments, we can deliver to the cardholder's address or alternatively to a work address. 

If you wish to specify an alternative address, we can deliver to any verified address if you choose to pay with PayPal.

Delivery Costs

Standard delivery is free for all orders to most UK mainland addresses. All other delivery prices are determined by the destination, the service chosen and the value and weight of your order. Addresses in the Scottish Highlands, offshore and Northern Ireland may incur additional delivery costs, depending on the items ordered. Prices are calculated at the basket for all services and destinations.

Delivery to Other Destinations

We do not deliver any items outside of the United Kingdom.

Exports and Taxes

Our prices are in GBP and include UK VAT.

We do not export goods. If you choose to export yourself, you may be liable to pay import duties and other taxes.  We are unable to offer tax advice or adjustments, in particular, we do not offer VAT refunds or zero rate goods for export.

We do not participate in the Retail Export Scheme, this scheme doesn't apply to mail order goods, including internet sales.

Freight Forwarders

If you use a UK freight forwarder to export your order, we are only responsible for the condition and security of the goods until they arrive with your agent.

We will only accept claims for damage if it is reported to us at the point of delivery to your forwarder.

In the case of loss, we will only accept claims if investigation shows the item never arrived to your forwarder.

Please check your agent's insurance arrangements before ordering expensive goods this way.

More Information

Store closure and non-dispatch dates - Upcoming public holidays and other events affecting our services.

This page contains a summary of the important parts of our delivery policy, full details can be found in our terms and conditions.